FREQUENTLY ASKED QUESTIONS
Before you place your order
How much does shipping cost?
We use flat shipping rate of $4.95 for shipping in US and for international shipping.
How long will it take to ship my order?
We process orders between Monday and Friday.
Orders will usually be processed within 1-3 business days of ordering and shipped within one day of processing. Please note that we don"t ship on weekends.
Orders placed in US can be expected to arrive within 7-15 working days.
Orders placed to all other countries can be expected to arrive within 15-20 working days.
What are the sizing specs of my order?
You can access our sizing guide, which includes all of the sizing information for different brands and products here: https://Colachip.com/page/size-chart-1013
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://Colachip.com/page/contact-us-1001 and we will work on resolving the issue as quickly as possible.
Order status questions
I need help with a late order.
Orders from our store vary by shipping location
If your order has not arrived after 30 business days, please contact customer service at https://Colachip.com/page/contact-us-1001
My tracking number isn’t working.
Tracking numbers can take 1-3 days to appear in the shipping carrier"s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Modifying or changing an order
I’d like to modify my order.
Because our orders are custom produced, we offer address changes for a short (within 24 hours) period of time after your order is placed, please contact customer service at https://Colachip.com/page/contact-us-1001
I’d like to cancel my order.
Because our orders are custom produced, we offer order cancellations for a short (within 24 hours) period of time after your order is placed, please contact customer service at https://Colachip.com/page/contact-us-1001
My order is missing or defective.
We stand behind our quality and offer a best quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://Colachip.com/page/contact-us-1001 to request a replacement.
We support secure payment via Paypal. Here you can also pay with a visa or master card if you do not have a paypal account
When will my charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Read more at: https://Colachip.com/page/privacy-policy-1002
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).